Service Officer at the Swedish Public Service Agency in Trollhättan

At the service office in Trollhättan, we are 8 employees and are part of the Trollhättan office area. We work with a service-oriented approach where you and your colleagues take joint responsibility for your tasks and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at the service offices in Uddevalla and Strömstad.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga jobb (www.statensservicecenter.se/lediga%20jobb) and then click on the link in the advertisement text).

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and abilities. In short, we are looking for someone who has a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Assess the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

It is also an advantage if you:

• Have experience working with face-to-face customer meetings as a service officer

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date is negotiable. We do not offer remote work. This position requires a successful security clearance according to the Security Protection Act. As an employee, you may also be assigned to military service based on national defense needs.

We welcome your application including CV and cover letter by January 11, 2026. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment as well as a brief description of your tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 4-5 in Trollhättan.

Swedish Public Service Agency

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. The Swedish Public Service Agency is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding various authorities.

As an employee with us, you have opportunities for professional development, career advancement, wellness grants, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the fullest, take responsibility for their contributions to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to achieve good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Public Service Agency promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our advertisements and kindly decline contacts from media and recruitment companies.